Still got a question....
Some frequently asked questions
It's quite simple. As a seller you have your own page which you can personalise with your blog, photos, videos, about us section and links to your website and social media page. You then upload your products and start selling. For buyers they can search by distance from them, or if they are looking for a specific product by keyword. Once they have chosen their products they go to the checkout, choose how they want to get their products and then pay. You get the money sent straight to you, along with an email notification confirming the order which you can then prepare to send out or for the seller to collect
We welcome all artisan sellers and producers. If you are interested in signing up just click on the seller sign up, in the top right hand corner pop in your details. Once we receive your request we'll check a couple of details and contact you if we have any questions before hopefully approving your request.
Absolutely, it's your page, you can add, amend and personalise to your hearts content through your myNurtured profile
It costs nothing to list products on Nurtured. We charge a commission of 7.5% on each sale, however we only charge you this when you actually sell a product
All sellers which offer nationwide delivery set price bands depending on how much customers buy from them. Normally the more customers buy the cheaper it is to encourage them to purchase a few more of your amazing products
Not at all, you can choose in your settings how customers can receive your products, including nationwide delivery, free local delivery or click and collect. You can change these settings at any point by logging into your myNurtured profile
No, whilst the focus of Nurtured is food we welcome all artisan sellers and producers whether you are a weaver, a jeweller, a milliner (hat makers!) or just produce great food for our furry friends
No, all our sellers are selling directly to their customers, we don't hold any of the stock.
Whilst we welcome samples and always do our best to offer a bit of shameless promotion for everyone who does send them in its not a requirement of joining Nurtured or listing your products
We don't like to sit on money that isn't ours so you get paid as soon as you make a sale. When a customer buys from you PayPal deducts our 7.5% commission and then sends the rest directly to you.
We are a startup and fraud prevention is incredibly important for us. We have taken then decision to use PayPal as customers trust it and importantly it gives you, them and us protection from any problems
Yes, the commission is on the total cost the customer pays.
We're a startup, our focus currently is on the UK however we have ambitions to expand so watch this space! If you are based outside of the UK and you are interested in selling on Nurtured please drop a quick note and we'll keep you updated
Our sellers have a unique and diverse range of products so we let each seller set their own returns policy in their profile in myNurtured. We ask all customers and sellers to pick up complaints initially with each other, we find 99% are resolved this way. If a solution can't be found just contact us with the details and we will look to resolve it as quickly as we can.